Repex Floor Terms and Conditions of Sale

This version of REPEX FLOOR's terms and conditions of sale is dated 1 September 2025. It supersedes all previous versions.

1. Scope of application:

These general terms and conditions of sale apply exclusively to professional customers. They apply to all sales concluded between REPEX FLOOR and its professional customers, regardless of the distribution channel used. In accordance with the provisions of Article L. 441-6 of the French Commercial Code, they prevail over all conditions of purchase, except for special conditions of sale agreed between the parties. In particular, they specify the conditions for ordering, payment, delivery and management of any returns of Products ordered by Customers.

The Customer is required to read them before placing any order. The Customer is required to refer to the description of each product in order to ascertain its essential properties and characteristics. The choice and purchase of a Product is the sole responsibility of the customer.

The Seller's contact details are as follows:

REPEX FLOOR SAS registered with the Créteil Trade and Companies Register under number: 390 758 548

2, Avenue des Roses

94380 Bonneuil-sur-Marne

Tel.: +33 (0)1 46 80 03 92

Sales management email address: rpx(at)repex.fr

These General Terms and Conditions of Sale are available at any time on the website www.repex.fr and shall prevail, where applicable, over any other version or any other contradictory document.

As these General Terms and Conditions of Sale may be subject to subsequent changes, the version applicable to the Customer's purchase is the one in force on the website on the date the order is placed.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer. In accordance with Regulation 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, REPEX FLOOR has implemented a personal data processing system for the purpose of selling and delivering products and services. The Customer has the right to access, rectify and object to all of their personal data at any time by writing, by post and providing proof of their identity, to REPEX FLOOR SAS – Mr Philippe ECRAN - 2, Avenue des Roses - 94380 Bonneuil-sur-Marne.

The data stored comes from the information requested when the order is placed. It is necessary for the preparation of the invoice (legal obligation) and the delivery of the goods ordered, without which the order cannot be processed. No automated decision-making or profiling is carried out during the ordering process. No transfer of data outside the EU is planned.

The data is stored for the duration of the commercial relationship and the customer has the right to access, rectify or erase data concerning them, or to restrict its processing, or the right to object to its processing and the right to data portability.

The customer has the right to lodge a complaint with a supervisory authority.

2. Purpose of these General Terms and Conditions of Sale

These General Terms and Conditions of Sale (GTC) govern the sale of products manufactured and marketed by REPEX FLOOR, in particular:

• Professional sanders
• Professional vacuum cleaners
• Abrasives for sanders
• Adhesives for parquet flooring
• Protective varnishes
• Various accessories
• Personal protective equipment (PPE)

3. Sales channels

REPEX FLOOR markets its products exclusively to professionals through the following channels:

• Direct sales at the counter located in Bonneuil-sur-Marne, allowing customers to collect products on site.
• Direct remote sales to customers located in France, based on orders sent by post or email, with goods shipped to the address provided by the customer.
• Direct online sales via the official e-commerce website: www.repex.fr, accessible to professional customers with a commercial register number.
• Indirect sales in France through a network of authorised distributors who have signed a distribution contract with REPEX FLOOR.
• Indirect export sales outside France through authorised distributors who have signed a specific international distribution contract.

4. Orders

All orders imply unreserved acceptance of these General Terms and Conditions of Sale.

Before submitting an order, professional customers must first register with REPEX FLOOR. To do so, they must provide the following information:

• Their company name
• Their full address
• Their telephone number
• Their registration number in the Trade Register (SIRET)
• Their intra-community VAT number
• A valid Kbis extract

Customers must also provide:

• The names of the persons authorised to place orders
• Their position within the customer company
• Their telephone numbers (mobile if possible) and email addresses

If the persons authorised to place orders are not corporate officers of the customer company, they must provide a written mandate from a corporate officer expressly authorising them to enter into contracts on behalf of the said company.

Once the registration has been validated by REPEX FLOOR, the customer may submit their orders. These must be confirmed in writing (email, purchase order, letter, etc.).

REPEX FLOOR reserves the right to refuse any order in the following cases:

• Orders placed by an unauthorised person
• Previous unresolved commercial dispute
• Late or non-payment
• Out of stock of the products concerned

Any order confirmed by the Customer implies express acceptance of the prices displayed and the descriptions of the products available for sale. In addition, the Customer declares that they have read these General Terms and Conditions of Sale before placing their order. Validation of the order implies acceptance of these General Terms and Conditions of Sale.

Orders must include the customer's contact details (company name, first name, surname, telephone number and email address). REPEX FLOOR will inform the customer in the event of product unavailability, delayed delivery, etc. A processing fee of £15 excluding VAT will be charged for any order under £50 excluding VAT. Any cancellation of an order by the customer must be confirmed in writing.

Product offers are subject to availability, as specified when the order is placed.

Prices do not include processing, shipping, transport and delivery costs, which are charged as extras. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

5. Products:

All specifications, illustrations and indications of weight, size or capacity and all other details appearing in publications are for the sole purpose of providing a general description of the products and cannot be considered a contractual commitment on the part of REPEX FLOOR.

REPEX FLOOR reserves the right to discontinue the sale of any product offered to the buyer appearing on the price list or commercial documents and/or to modify the characteristics of these products at any time, without prior notice and without giving rise to any right to payment of damages.

6. Transport and Delivery:

All goods shipped by REPEX FLOOR are considered to have been approved in our workshops. They are transported at the buyer's risk. No clause specifying special shipping conditions can be considered an exception to this rule.

Goods are deemed to have been delivered once we have handed them over to the carrier responsible for transporting them to the recipient's address. In the event of any damage occurring during transport, it is the recipient's responsibility to take any action against the carrier.

Delivery times are given for information purposes only and failure to meet them shall in no case give rise to cancellation of the sale or payment of damages. Our delivery times are automatically modified, without compensation, in the event of force majeure which may, at our discretion, lead to the termination or suspension of our commitments without any formalities.

7. Prices and payment terms:

Unless otherwise stated in the order confirmation, prices are quoted in euros excluding tax, plus VAT. REPEX FLOOR reserves the right to modify them at any time. The prices listed in the catalogue and on our sales materials are given for information purposes only.

Payments are due upon order for shipped orders, or upon delivery in the case of collection from a REPEX FLOOR point of sale, by credit card or bank transfer, except in special cases subject to a specific commercial agreement.

REPEX FLOOR does not grant discounts for early payment. In the event of late payment, a penalty equal to 10 times the legal interest rate will be payable (Article L 441-10 of the French Commercial Code).

In addition to late payment penalties, any sum, including the deposit, not paid by its due date shall automatically give rise to the payment of a fixed compensation of 40 euros for recovery costs (Art. L441-10 and D. 441-5 of the French Commercial Code). In the event of late payment, the customer shall forfeit the benefit of the term and REPEX FLOOR may demand immediate payment of the balance of the price remaining due.

Similarly, in the event of collection of any unpaid invoice, the customer shall bear all costs incurred by REPEX FLOOR for the collection of the sums due and REPEX FLOOR may also claim a penalty clause from the customer amounting to 20% of the outstanding balance, in addition to legal compensation and penalties.

8. Request for special payment terms:

Customers who have recurring business with Repex Floor may request the opening of an account with payment on the due date. The opening of an account with payment on the due date is done exclusively upon written request, duly completed (form available on request), including the customer's company name, the name of the contact person, their department, their contact details (address, telephone, fax, etc.) and their intra-Community VAT number and SIRET number, accompanied by a bank account identification form (with IBAN and BIC), a Kbis extract less than three months old and a copy of the company's financial statements (balance sheet and income statement) for the last financial year.

After reviewing this request and the complete file, REPEX FLOOR will notify the customer of its acceptance, the payment deadline and the level of credit granted. Incomplete files will not be processed.

REPEX FLOOR is not obliged to justify its decision, whether to refuse or accept. It reserves the right to make changes to the payment terms at any time. Any invoice not paid by its due date will result in interest charges of three times the legal rate. Failure to pay by the due date will automatically result in the remaining amounts becoming due, the suspension of the account and a return to the payment terms applicable at the time of order or collection. If it is impossible to cover the payment due date, the customer is encouraged to notify REPEX FLOOR at least one week before the due date.

9. Retention of title and transfer of risks:

Goods are sold subject to retention of title in accordance with Article 2367 of the Civil Code and L624-16 of the Commercial Code. REPEX FLOOR retains full ownership of the goods sold until full payment of the invoices (price and accessories). In addition, REPEX FLOOR reserves the right, with or without notice, to suspend the customer's current orders until the customer has paid the amounts due and to take back possession of the delivered equipment.

In the event of a dispute or challenge by the customer, no compensation of any kind may call into question the retention of title clause.

This provision does not prevent the transfer to the customer, upon delivery, of the risks of loss and deterioration of the goods sold, as well as any damage they may cause.

10. Deadlines, returns, disputes and challenges:

The customer must ensure, at the time of delivery and in the presence of the carrier, that the packages show no signs of damage, debris or tampering and that the number of packages corresponds to that mentioned on the transport documents.

The customer must note any reservations on the transport documents and notify the carrier by registered letter with acknowledgement of receipt as soon as possible, and at the latest within a maximum period of 5 days following delivery, with a copy sent to REPEX FLOOR, in accordance with Article L. 133-3 of the French Commercial Code. Failing this, no claim can be accepted by REPEX FLOOR.

In the event that all or part of the order is to be returned to the REPEX FLOOR factory, this return may only be made with the express agreement of REPEX FLOOR. All returns must be accompanied by the invoice or delivery note and made within 3 days of REPEX FLOOR's acceptance of the return and within a maximum of 10 days after the date of purchase.

The return shall be made at the sender's expense. Products must be returned in their original, undamaged packaging (failing which the return cannot be accepted), otherwise the return agreement shall become null and void.

Returned products are subject to quality control before any decision is made.

11. Warranty:

Unless otherwise agreed, the goods sold are guaranteed against any malfunction resulting from a defect in material, manufacture or design for a period of one year from the date of invoice, subject to the customer's proper use of the product and provided that the defect has been reported within the time limits specified in paragraph 8 of these terms and conditions of sale. Liability is limited solely to goods supplied by REPEX FLOOR and does not apply to damage, injury or loss of income resulting from a defective component.

REPEX FLOOR accepts no liability in the event of inappropriate, unprofessional or incorrect use of the goods by the purchaser or third parties, in the event of incorrect or negligent handling, in particular due to excessive stress or strain, replacement materials and chemical or electrical influences, or finally in the event of natural wear and tear. The use of the goods supplied must comply with REPEX FLOOR's technical recommendations. The warranty is therefore excluded if the defect results from a modification of the product, negligence or lack of maintenance by the customer. Products returned under warranty are subject to quality control before any decision is made.

For machines, the warranty is limited to parts and labour after return to the factory and subject to an assessment engaging the liability of REPEX FLOOR SAS under the warranty.

The REPEX FLOOR warranty is limited to the repair or replacement of equipment recognised as defective by our technical department.

REPEX FLOOR shall in no way be liable for repairing damage caused by this defect, including, in particular, the unavailability of the equipment during the repair or replacement period.

The warranty does not cover repair, conversion or replacement times.

12. After-sales service:

REPEX FLOOR offers a machine repair service for all brands exclusively in its workshops. Upon receipt of a machine for maintenance or repair in its workshops, if it deems the work feasible, REPEX FLOOR will provide a quote within a maximum of 5 days. Only after formal acceptance (in writing) of this quote will REPEX FLOOR communicate a deadline for completion of the work.

When the work is completed, REPEX FLOOR will notify the customer, who must then collect their equipment within a maximum period of one month. After this period, if the customer has not collected their equipment, REPEX FLOOR will charge storage fees in addition to the cost of repairs.

If the customer has not collected their equipment six months after dropping it off, it may be sold or destroyed by REPEX FLOOR, depending on its condition.

13. Force majeure and termination clause:

REPEX FLOOR cannot be held liable for any delay or failure to perform its obligations in the event of force majeure, in particular in the event of natural disasters, bad weather, fire, explosion, flood, national strike, accident, riot or civil unrest, abnormal delays on the part of the supplier, or shortages of products and materials.

14. Infringement of patent or registered design regulations:

The customer shall compensate REPEX FLOOR SAS for any penalties and costs to which REPEX FLOOR may be exposed as a result of work carried out in accordance with specifications involving patents or registered designs.

15. Jurisdiction:

All disputes arising from sales transactions subject to these general terms and conditions of sale shall fall within the exclusive jurisdiction of the Commercial Court of CRETEIL (94). France