To contact the Repex Floor after-sales service, you have several options:

1. Telephone: You can call our team on 01 46 80 03 92. Our opening hours are Monday to Thursday from 8.30am to 12pm and from 1.30pm to 5pm, and Friday from 8.30am to 12pm and from 1.30pm to 3pm.
2. Email: For any enquiries, you can also send an email to rpx(at)repex.fr. This allows you to ask questions or report a problem at any time.
3. Online form: You can fill in a contact form on our website for a quick response.
4. Visit on site: If you prefer, you can go directly to our repair workshop located at 2, Avenue des Roses, 94380 Bonneuil-sur-Marne.

Our team is available to answer your questions regarding maintenance, repairs and spare parts for your machines. Do not hesitate to contact us for any assistance you may require.

Top tip: service your machine regularly and don't wait until it breaks down before taking action. Regularly change parts such as belts, wheels, filters, etc., which can reduce the performance of your sander.

If your sander breaks down, here are the steps to follow to solve the problem effectively:

1. Immediate shutdown and disconnection: Turn off the sander and unplug it to avoid further damage.
2. Diagnosis: Visually check the condition of the main components such as abrasive belts, bearings, drive belts and the vacuum system.
3. Cleaning: Thoroughly clean the sander to remove any build-up of dust or debris that could be causing the problem.
4. Repair: If you are comfortable with tools and have identified the problem, you can proceed with the repair by replacing the defective parts. Repex Floor offers a wide selection of spare parts for sanders.
5. Contact with a professional: If you are not sure of the cause or if the repair requires specific expertise, contact Repex Floor directly. We offer a responsive repair service with qualified technicians who can help you diagnose and repair your sander.

To contact Repex Floor, you can call 01 46 80 03 92 or fill in an online form on their website. They are at your disposal to provide you with an estimate and help you get your equipment up and running again quickly.

By following these steps, you can minimise downtime and extend the life of your sander.

As you can read in the GCS, Repex Floor offers a one-year warranty from the date of invoice on goods sold against any operating defect resulting from a material, manufacturing or design defect. This warranty is subject to certain conditions:

1. The product must be used as intended by the customer
2. The defect must be reported within the specified time limits
3. The technical recommendations of Repex Floor must be followed

The warranty does not cover:

• Damage resulting from inappropriate, unprofessional or incorrect use
• Natural wear and tear
• Damage due to incorrect or negligent treatment
• Problems related to excessive stress or strain
• Damage caused by chemical or electrical influences

For machines, the warranty is limited to parts and labour after return to the factory and assessment. Repex Floor reserves the right to choose between repair or replacement of the defective equipment.

It is important to note that:

• The warranty excludes defects resulting from a modification of the product or a lack of maintenance by the customer.
• Products returned under warranty are subject to quality control.
• The warranty does not cover indirect damage, such as the equipment being unavailable during repair.
• Repair, transformation or replacement times are not included in the warranty.

Repex Floor's liability is limited solely to the goods supplied and does not extend to damage, injury or loss of income resulting from a defective component.